Privacy Policy

As a client of Serverfellows (a GOZOOP ONLINE brand), you agree to be bound to the terms below. Please read the agreement patiently and carefully.

Agreement Between Serverfellows & Customer – This agreement represents the complete agreement and understanding between Serverfellows (hereinafter referred to as the service provider or Serverfellows) and the account holder (hereinafter referred to as the customer/client) and supersedes any other written or oral agreement. Upon notice published online via Serverfellows' services, Serverfellows may modify these terms and conditions, amplify them, and/or modify the prices, as well as discontinue or change services offered without prior consent of existing or prospective customers.

This agreement consists of 5 sections:

1. The General section which is applicable to ALL Serverfellows clients.
2. The section with the .ae Domain Administration's Terms and Conditions. This is applicable only for .ae domain registration clients
3. A template copy of The Domain Name License for all .ae Domains that you will agree to upon registering your .ae domain.
4. Serverfellows's Cancellation Policy for Domain Registration. This is applicable for all Domain registration clients, not just .ae domains.
5. A copy of The Warranty for all .ae Domains
6. General Terms Of Service

1.1 Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domains you are signing up under. Incase of payments through Paypal or credit card, your account will be instantly activated.

2. Content

No services provided by Serverfellows may be used for unlawful or unacceptable purposes.

Examples of unacceptable material, include but are not limited to:

• IRC Bots
• Sites offending the law of United Arab Emirates (directly & indirectly)
• Pirated Software
• Hate sites, racism
• Hack programs and archives
• Any type of pornography
• Trade secrets, copyrighted materials
• Illegal content, drugs, etc

Please contact us if you are unsure about the content of your site before signing up.

3. Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice.

We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion.

3.1 Strict Policy: We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee.

3.2 Protection: We at Serverfellows are very strict against spam. We will take maximum measures to ensure no spam & protect our servers to avoid IP Blacklisting.

4. Payment Information

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Serverfellows of your desire to cancel any or all services received, those services will be billed on a recurring basis.

We reserve the right to change the monthly payment amount and any other charges at anytime.

4.1 Payment methods: For our UAE clients we accept secure credit card payments & offline methods. International clients have a choice of PayPal, secure credit card payments and wire transfer.

4.2 Renewals & suspensions: You will receive email reminders before the end of the billing cycle as a reminder to renew or cancel your services. If a service is unpaid prior to the expiry date, it will be automatically suspended. If the service is still unpaid for the next 60 days, the account will be deleted & all data lost.

5. Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

5.1 We perform data backups of ALL accounts on weekly bases. We are not responsible for damaged backups, missing files, database & file corruptions during the backup/restore process.

5.2 We advise all our customers to keep backups & copies of their websites. It is the customer's duty to ensure data backups of their websites.

6. Cancellation and Refunds

We reserve the right to cancel the account at any time if the site was found to violate any of our terms of service. A client may cancel his account anytime, but a refund can be only obtained in the first 30 days of the service subscription. No refund can be obtained for domain name registrations.

7. Resource Usage [applicable for hosting clients only]

Users may not: use 25% or more of system resources for longer than 90 seconds; run stand-alone unattended server-side processes; run any software that interfaces with IRC networks.

8. Communication

As a customer, your email address will be automatically added to our service mailing list. Only service announcement, updates information & greetings will be sent.

9. Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims.

10. Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide.

11. Changes to the Terms of Service

We reserve the right to revise these policies at any time without notice.